Our Customer Service

Our supply partner is an award-winning energy supplier being voted Which? energy provider of 2018, 2019, 2020 & 2021, putting the customers at the centre of their operations, just like Ebico. They were the only supplier in the UK that maintained the same customer service levels during the Covid 19 pandemic throughout all lockdowns.

Our customer service team is available for you from Monday – Friday 8am – 8pm and Saturday 9am – 5pm. They are based in the UK and aim to answer your call quickly and in person.

You can also find lots of information about Ebico and answers to common questions on our website. There are links on this page to information such how we make sure the needs of vulnerable customers are met and how we respond to complaints. You can also find practical information about bills, moving house and meter readings.

If our website doesn’t answer your question or if you would prefer to talk to us, you can email us on [email] or call us on [number].