Gas Leaks

If you think you have a gas leak or can smell gas, phone the National Gas Emergencies number immediately on 0800 111 999. Only use a mobile phone from outside the property.


Turn off your gas supply – the gas mains tap should be beside your gas meter. Move the handle a quarter turn until it’s at least 90 degrees from the pipe to shut off the gas supply.

Open doors and windows.
Check if the pilot light has gone out. If any gas appliances have been left on, turn them off. If the pilot light is still on and your gas appliances are all off, there may be a gas escape.
Turn off the gas at the mains tap, which is usually near the meter.
Wait outside for a gas engineer to arrive.

Smoke, light a match nor use any other naked flame.
Turn any electrical switches on or off.
Use doorbells, mobile phones or any other electrical switches which could cause a spark


Gas safety checks
The Health and Safety Executive (HSE) advises all gas consumers to have their gas appliances and fittings checked for safety annually by a Gas Safe registered installer. At Ebico we may be able to offer a gas safety check for you which will be carried out by a fully qualified engineer. This service will be free for customers who own and occupy their home, are in receipt of means tested benefits, have not had a gas safety check in the last 12 months and:

  • Live with at least one child who is aged under 5 years, or
  • Are over 60 years of age, disabled or chronically sick, and:
    • Live alone; or
    • Live with others, all of whom are over 60, under 18, disabled or have long term health issues

If, during a gas safety check the engineer finds that an appliance is dangerous, it will be condemned and cannot be used until it is repaired or replaced and no longer poses any further danger. If this happens and you need support or advice, you can call the Gas Safe Register enquiry number on 0800 408 5500 (lines open Monday to Thursday 9am-5.30pm and Friday 9am-5pm).


Alternatively, visit their website at www.gassaferegister.co.uk